General terms
These Terms of Service govern your access to and use of VelanVApps products, services and websites, including VelanVApps.info. By using our services you agree to these terms. We provide enterprise-grade software engineering and workflow systems designed for professional use; use of the service must comply with these terms and applicable law.
Eligibility and permitted use
Access to VelanVApps services is available to individuals and entities who can form legally binding contracts under applicable law. Use of the services must be for lawful business purposes aligned with the intended enterprise functions of the product.
Users must be of legal age to enter into binding contracts in their jurisdiction. Accounts for minors are not supported for core enterprise services without appropriate parental or legal guardian authorization.
You must not use VelanVApps for illegal activities, to infringe rights of others, or to transmit malware or other harmful content. We expect users to follow industry-standard practices for secure, lawful operation within enterprise environments.
Access to certain VelanVApps features may be restricted in specific countries for legal, regulatory or export control reasons. Customers are responsible for ensuring compliance with local laws governing use of the service.
Account management
To access certain features you must register for an account and provide accurate information. You are responsible for maintaining the accuracy of account information and for activity under your account.
All information you provide must be current, accurate and complete. You agree to promptly update your account details if they change to ensure VelanVApps can communicate with you reliably.
Keep your login credentials confidential and implement appropriate access controls within your organization. Notify VelanVApps immediately of any unauthorized use or suspected security breach.
Accounts are personal to the registered entity and are not transferable without prior written consent from VelanVApps.
If you reasonably believe your account has been compromised, notify VelanVApps support immediately and follow our account recovery procedures to protect your environment and data.
VelanVApps may suspend or restrict access to accounts for security reasons, suspected policy violations, or to comply with legal obligations. We will provide notice where practicable.
Service scope
VelanVApps delivers software engineering tools and workflow systems for enterprise clients. Service functionality is described in product documentation, agreements, and order forms. Features, integrations and performance may vary by plan and region.
VelanVApps may modify, enhance or discontinue features to improve security, compliance or performance. We aim to provide reasonable notice for significant changes that materially affect service functionality under an active agreement.
We strive for high availability but do not promise uninterrupted access. Maintenance windows, third-party disruptions, and force majeure events may affect service availability. Customers should implement appropriate redundancy and backup procedures.
Usage rules and acceptable conduct
To protect customers and maintain service integrity, the following rules apply when using VelanVApps services:
- Do not attempt to circumvent access controls or interfere with service operation.
- Do not upload, transmit or distribute malware, viruses, or other harmful code.
- Do not use the service for unlawful data scraping, unauthorized data collection, or violation of third-party rights.
- Comply with export control and sanctions laws applicable to your use of the service.
- Respect intellectual property rights of VelanVApps and third parties; do not reverse engineer proprietary components unless authorized.
- Ensure data shared through the platform adheres to contractual restrictions and applicable privacy laws.
- Cooperate with VelanVApps contribute into misuse, security incidents or policy violations.
User content and responsibilities
Customers may upload, submit or provide content through VelanVApps services. Such content remains subject to these terms and any applicable agreements regarding ownership and processing.
You retain ownership of content you upload, provided you have the rights to do so. VelanVApps does not claim ownership of customer data except for content we create under separate agreement.
By uploading content, you grant VelanVApps a limited license to host, process and transmit that content for the purpose of providing the services and for internal analytics to maintain and improve service quality.
You are responsible for the legality, accuracy and compliance of your content. Ensure personal data processing rights are respected and appropriate consents or legal bases are in place.
VelanVApps may remove content that violates these terms or applicable law. For content removal requests, follow the procedures outlined in the privacy and support documentation.
Intellectual property
All VelanVApps activity, software, documentation and other intellectual property remain the property of VelanVApps or its licensors. Customers receive no ownership rights except for the limited usage rights expressly granted in agreements.
- Do not copy, modify or create derivative works of VelanVApps proprietary software outside licensed use.
- Do not remove or alter intellectual property notices or attributions included with the service.
- Do not attempt to reverse engineer or decompile VelanVApps software unless expressly permitted by law.
Paid services and billing
Paid plans, subscription terms and related fees are specified in customer agreements or order forms. Payment obligations are binding upon acceptance of an order.
Pricing is as stated in the applicable order or pricing page for VelanVApps products. Additional usage-based charges may apply for overage or optional services.
Payments are due as specified in the order. Accepted payment methods and invoicing terms are set out in the customer agreement. Late payments may incur interest where permitted by law.
Subscription terms define the billing period, renewal process and termination rights. Unless otherwise specified, subscriptions automatically renew at the end of the term.
Refunds are handled according to the terms in your customer agreement. Where refunds are permitted, they are subject to verification and adjustment for any consumed services.
Customers may cancel subscriptions in accordance with the cancellation procedures in their agreement. Cancellation does not relieve obligations for fees already incurred.
Applicable taxes are the responsibility of the customer unless the invoice states otherwise. VelanVApps will charge taxes as required by law.
VelanVApps may update pricing for its services with prior notice as required by the customer agreement or local regulations.
Non-payment may result in suspension or termination of services after notice. VelanVApps will attempt to work with customers to resolve payment issues where feasible.
Disclaimer
VelanVApps provides services 'as is' to the extent permitted by law. Technical descriptions, projections and best-practice guidance are provided to support customer decision-making but do not constitute assured outcomes for specific business results.
Limitation of liability
To the maximum extent permitted by law, VelanVApps' liability for direct damages arising from use of the services is limited to amounts paid by the customer for the affected services in the 12 months preceding the claim. VelanVApps is not liable for indirect, incidental or consequential damages.
Third-party services and components
VelanVApps may integrate with third-party services or include open-source components. Use of such third-party services is subject to their terms and privacy policies. VelanVApps is not responsible for third-party conduct or performance.
Termination
Either party may terminate the agreement in accordance with the termination provisions in the customer contract. VelanVApps may terminate or suspend access for breach of these terms or for legal reasons.
Upon termination, VelanVApps will follow contractual procedures for data return or deletion. Customers are responsible for exporting their data and ensuring any downstream dependencies are addressed.
Privacy and data protection
VelanVApps handles personal data in accordance with our Privacy Policy. We implement administrative, technical and physical safeguards appropriate to the risk to protect personal data processed on behalf of customers.
Communications and notices
Notices under these terms must be provided in writing, via email to the contact on file, or to the postal address listed in the customer agreement. Service-related notices may be delivered through the platform for operational efficiency.
Changes to terms
VelanVApps may update these terms to reflect changes in law, service offerings or business practices. Material changes will be communicated in advance. Continued use after notice signifies acceptance of the updated terms.
Governing law
These terms are governed by the laws specified in your customer agreement. For customers where no jurisdiction is specified, Malaysian law will govern disputes arising from these terms to the extent permitted by applicable international rules.
Dispute resolution
Parties will attempt to resolve disputes amicably through good-faith negotiation. If unresolved, disputes will follow escalation and dispute resolution procedures set out in the customer agreement, which may include mediation or arbitration.